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5 Key Takeaways from RCCSTORE23
That’s a wrap on the 2023 RCCSTORE conference! A great 2 days of learning and networking with Canadian retailers. Here are 5 key takeaways by the JCWG team : 1. Experience Experience continues to be important. Throughout many sessions of the conference, there was a focus on experience within every touchpoint with the customer. Doug…
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What Nordstrom Exiting Canada Means for Shopping Centres
Nordstrom, the upscale American department store chain, made headlines in 2014 when it announced its expansion into Canada. The move was highly anticipated and generated excitement among Canadian consumers who were eager to experience Nordstrom’s renowned customer service and luxury shopping experience that they were famous for. However, just nine years later, Nordstrom made a…
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New York Retail – Five Stores you Need to Visit
New York City is the gold standard for retail in North America. Toronto, Los Angeles, Las Vegas, Chicago, etc. all have very strong retail presences, but they are nothing compared to New York. The JCWG team recently visited NYC for the NRF Big Show. The following highlights some of our favorite retail. Google Store Chelsea…
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Resale Trends and the New Sustainability Strategy
Though the exhibitors at the NRF Big Show 2023 were mostly focused on tech, there were still a few sustainably focused businesses. With that being said, there were numerous presentations from industry experts on everything from improving your sustainability strategy and integrating resale into your retail business. Improving your Sustainability Strategy There were numerous presentations…
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Three Ways Your Customer’s Experience is Changing
Enhancing your experience through all your customer touchpoints can be daunting to retailers, regardless of their desire to improve. With a difficulty in measuring and accessing customer experience data, the NRF Big Show 2023 focused on web-3, micro-experiences, and human-centric design to help make improvements. Web-3 to Enhance Experience Web-3 was a buzzword going around…