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Get the latest thought leadership content from J. C. Williams Group.

  • AI101: Embracing Artificial Intelligence in Retail

    This blog is the first of three blogs focused on AI in retail.

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  • Nikkia Reveillac, Podcast Host at Culture Unfit and Director of Consumer Insights at Netflix, focused her keynote on how "Insights are the Heart & Soul of Innovation".

    3 Key Takeaways from RICE23

    That’s a wrap for the Retail Innovation Conference and Expo (RICE23)! Our recent trip to Chicago allowed us to attend this conference, and after three insightful days of learning, we took the time to reflect on the knowledge shared.

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  • 5 Key Takeaways from RCCSTORE23

    That’s a wrap on the 2023 RCCSTORE conference! A great 2 days of learning and networking with Canadian retailers. Here are 5 key takeaways by the JCWG team : 1. Experience Experience continues to be important. Throughout many sessions of the conference, there was a focus on experience within every touchpoint with the customer. Doug…

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  • What Nordstrom Exiting Canada Means for Shopping Centres

    Nordstrom, the upscale American department store chain, made headlines in 2014 when it announced its expansion into Canada. The move was highly anticipated and generated excitement among Canadian consumers who were eager to experience Nordstrom’s renowned customer service and luxury shopping experience that they were famous for. However, just nine years later, Nordstrom made a…

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  • New York Retail – Five Stores you Need to Visit

    New York City is the gold standard for retail in North America. Toronto, Los Angeles, Las Vegas, Chicago, etc. all have very strong retail presences, but they are nothing compared to New York. The JCWG team recently visited NYC for the NRF Big Show.  The following highlights some of our favorite retail. Google Store Chelsea…

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